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For each engagement, directly analyze
our clients’ needs and requirements. |
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Develop the engagement vision
& objectives, with a client service plan aiming to satisfy
our clients’ needs and exceed their expectations. |
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Allocate the best resources
- experts, backstopping, knowledge capital & other
supporting tools, etc. - for a successful completion
of our engagement. |
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Optimise the use of the allocated resources
& time by focusing first on client’s value-adding priorities. |
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Execute the client service plan in a manner
that ensures commitments are met, and potential hurdles
avoided. Provide clients with insights on the condition
of their business, and bring meaningful & innovative suggestions
for improvement. |
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Build on Prometus world-class capabilities,
expertise & know-how to guide the results-oriented change
initiatives and turn client challenges into opportunities. |
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Structure & deliver clear documents &
presentations to enable idea sharing. |
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Ensure that any problem or concern is
swiftly resolved with timely consultation in an
environment of openness and mutual respect. |
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Inform client about any evolution likely
to impact the ability to complete any deliverable on time
and recommend appropriate corrective action. |
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Ensure the participation of client managers
and staff in all developments, this way guaranteeing a
shared ownership and knowledge transfer. Provide training
and coaching as needed. |
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Initiate selected tasks that act as control
levers to others, and that create a snowball effect on
subsequent tasks in terms of participation and commitment. |
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Help integrate team efforts across client
organization and act as a catalyst to build buy-in and
create change. |
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Manage the work on a consistent basis
with client, and coordinate, monitor & report on progress,
and apply solutions to emerging issues. |
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Create forums & channels for information
sharing and dialogue, with no taboo subjects for discussion. |
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Obtain from the client a regular formal
or informal assessment of our performance. |
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From the start of the engagement till
its end, strongly focus on delivering lasting results. |
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Commit to a partnership that creates value
through implementation. |
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“Give a man a fish; you have fed him for
today. Teach a man to fish; and you have fed him for a
lifetime”
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Author unknown. |
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As the famous saying goes, we teach our
client how to fish, but also how to cook fish, so that
he can later feed himself properly for a lifetime. While
formally teaching our client fishing & cooking, and to
ensure he is fed daily until he fully learns, we fish and cook together with the
client everyday; this in turn ensures further learning
by doing. |
